Shipping & delivery

We are delighted to provide an efficient delivery service to customers within the UK and countries within the EU using Interlink Express or Royal Mail.

UK deliveries:
Orders can be despatched to your home or work place. Deliveries are made on weekdays Mon-Fri 8.30am to 5.30pm and require a signature. You will only receive your purchase on a Saturday if you have paid for (and are eligible for) Saturday Delivery. We dispatch orders on weekdays only, Mon-Fri except Bank Holidays

Within the shopping cart there is a facility where you can add special delivery instructions. For example: "If out, please leave with neighbour".

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Delivery Times & Prices

Orders can be despatched to your home or work place. Deliveries are made on weekdays Mon-Fri 8.30am to 5.30pm and require a signature.

Goods are normally dispatched within 5 days and you should receive them 7 - 8 working days from placing your order. Some items are ordered direct from the manufacturer which can increase this delivery time. In this situation we will contact you as soon as possible with an estimated delivery date.

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Size Guides

Please refer to the individual manufacturers guides within the sizing guides. If you have a query regarding sizing please contact us to discuss. Our staff will help you select the right size. If you order the wrong size this can be exchanged for the correct size.

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Gift Vouchers

We will be providing a gift voucher service in the near future.

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Returns & Refunds

In the event that you are not satisfied with any purchase you may return unused goods, along with all original packaging and any labels within 30 days of receipt for a full refund. Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcel force) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility until a member of our staff has signed for receipt of the goods.

When we receive the goods back, after inspection, we will process a refund onto the card used to make the original order.

Returns Address:

LadyGolfers Ltd Returns
1 Croft Court
Croft Lane
Temple Grafton
Warwickshire
B49 6PW

Email: returns@ladygolfers.co.uk, /LadyGolfers/Admin/returns@gentlemengolfes.co.uk

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

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Secure online shopping

All credit and debit card transactions with LadyGolfers/GentlemenGolfers take place automatically over a secure server with information encrypted using state of the art SSL to ensure that your card details can not be seen by any third party.

The security of the system used on LadyGolfers/GentlemenGolfers has been checked and verified by SecPay.

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Placing an Order

Our website has been designed to make on-line ordering very simple. Any queries, in office hours, please pick up the phone. Any queries, out of office hours, please leave us a voice mail or send an e-mail message and these will be dealt with as a priority the next morning. In the unlikely event that we are unable to supply any item ordered, we will inform you as soon as possible.

We will acknowledge all orders by e-mail (please ensure that you put in exactly your correct e-mail address) or by telephone where an e-mail address is not available.

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Payments

We accept credit card payments including Visa, MasterCard, Solo, Delta, Switch and American Express. Once you have placed an order, we will send you a confirmation via e-mail together with the transaction and order reference details. If you prefer you can telephone us (0844 800 1145) with you order and you can pay over the telephone.

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