FAQ

  
How do I return something?

Instructions on how to return purchased items can be found by visiting our Returns & Refunds section which can be found in Customer Services

back to top ^^


I returned an item - has it arrived yet?

Our returns are normally processed within a day of receiving them. You will be contacted by email straightaway, either confirming a refund, notifying you that an exchanged item has been despatched or that a faulty item has been returned to the manufacturer.

If you have not heard from us within 2-3 working days of your expected delivery date of the item back into our warehouse, please contact us.

back to top ^^


What happens if I miss the couriers when they deliver?

Our couriers will leave you a card and return the parcel to the local depot. The card will have their contact number which will enable you to rearrange delivery.

We strongly recommend however using a delivery address where there will be someone there to sign for the goods, such as a work address, friend or relative. By doing this you can ensure that you receive your order with minimal fuss and maximum speed.

back to top ^^


I've made an error on my order - how do I change it?
 
Provided we have not yet processed your order, it can be changed if need be. Please e-mail us or call us immediately with full details of the changes that need to be done and we will action this if it is not too late.

 
Our returns policy allows goods to be returned (provided they are unused and in their original packaging) for up to 30 days after the order is placed for a full refund or exchange if you need to.

back to top ^^


How do I cancel my order?
 
Provided we have not yet processed your order, it can be cancelled if you wish. Please e-mail us or telephone us as soon as possible with the order number and we will cancel the order if it is not too late.
If it is too late then our returns policy allows goods to be returned (provided they are unused and in their original packaging) for up to 30 days after the order is placed for a full refund or exchange if you need to.

back to top ^^


I am not sure which size I should order?
Please go to Size Guides and you will find comprehensive sizing guides for all our suppliers.  If you are still not sure please email us at info@ladygolfers.co.uk or call us on 0844 800 1145.

back to top ^^